If you are tired of waiting in a long line for groceries, Giant has heard your concerns and may even reward you with a free purchase in the future, if your wait is too long, according to a news release issued by the supermarket chain Wednesday.
Giant Food Stores announced two new service commitments in the news release; commitments it says will “give shoppers the best grocery shopping experience each and every visit.”
“These service promises are part of Giant/Martin’s ongoing focus on helping customers save money, save time and eat well and include improved customer service at both the deli counter and checkout lines,” it said.
“We know our customers are busy so every minute counts when shopping at our stores,” said Tom Lenkevich, Giant president. “We consistently strive to raise the bar on our service. Our new service promises reaffirm our pledge to give our customers an easy and enjoyable shopping experience.”
The new service promises include:
- Speedy checkout guarantee: If there are four or more separate customers in each available checkout line at any time, the fourth customer in line will get their grocery order for free (a customer is considered fourth in line if there are three other customers in every checkout lane with a cashier).
- Deli sliced the way you want guarantee: When shopping at the deli, customers will be offered the first slice of their deli order to check and/or taste. If not, they receive that ordered item for free.
Some exclusions apply.
For more information, please stop by the service center of any store for complete details or visit GIANT.
Locally, Giant has stores in Hellertown and Coopersburg, as well as about a dozen other locations throughout the Lehigh Valley area.
